FAQ


How can I create a user account?

At the top right of homepage you will find the “Create accoun” button. Click on it and you will be able to create an account and log in. 


At what time can I arrive or leave from a property? (check-in and check-out)? 

Check-in time is from 14h to 20h. If You are arriving after that time please contact us.
Check-out time is from 8h to 10h. If You would like to leave from a property earlier than indicated time please inform us.


Do the properties supply linens and towels? 

All the properties include linens and towels.


Is the cleaning fee included in the total price? 

The cleaning costs are included in the total price.


Is the booking system and payment safe? 

We use the best security certificates to ensure all payments. 


I have made reservation, but I have not received the confirmation email. What do i do?

We created a platform for the customers to modify and manage their reservations in an easy, fast, and efficient way. Create a user account in our customer area. Here you will find the confirmation of your reservation and you will be able to print it out. In case you can’t find it, get in contact with our customer service at ata@t-com.me or call us. 


What happens to my personal details? 

We obey all current regulations regarding data protection, as well as information society and electronic commerce services. 

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